Tutoring Terms and Conditions

1. Fees and Payment

Tuition fees are charged on a monthly basis and must be paid in advance of the lessons. All payments should be made via bank transfer or at the time of the lesson, as agreed upon with the tutor.

2. Cancellations

A minimum of 24 hours’ notice is required for the cancellation of a lesson. If a lesson is cancelled with less than 24 hours’ notice, the full lesson fee will be charged. If the tutor is unable to deliver a scheduled lesson, the client will not be billed for the lesson; any money already paid will be credited to their next invoice.

3. Lesson Arrangements

All lessons will take place on the scheduled day, at the agreed time and venue, unless a change is mutually agreed upon by both the tutor and the student. Lessons will continue until a mutually agreed termination date. A minimum of one week’s notice is required for the termination of lessons.

4. Confidentiality

All reports and information regarding the student are strictly confidential and details will not be shared with third parties unless requested.

5. Contact Information

All correspondence and queries relating to these terms and conditions or the lessons themselves should be directed to the following:

Saffron Primary Tutoring Hunters Yard, Second Floor, Debden Rd, Saffron Walden, Essex, CB11 4AA Email: debbie@saffronprimarytutoring.co.uk Telephone: 01799 800124

Saffron Primary Tutoring: Website Terms of Use

Please read these Terms of Website Use (“Terms”) carefully before using this website as they set out the rules for using our site, https://saffronprimarytutoring.co.uk/ (“our site”).

By using our site, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use our site. We recommend you print a copy for future reference.

Who We Are and How to Contact Us

https://saffronprimarytutoring.co.uk/ is a site operated by Saffron Primary Tutoring (“We”, “us”, “our”). We are based in Saffron Walden, England.

Other Terms That May Apply

These Terms refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out how we process any personal data we collect from you or that you provide to us. By using our site, you consent to this processing and warrant that all data you provide is accurate.
Our Cookie Policy, which sets out information about the cookies on our site.
Where you purchase our tutoring services, our Tutoring Terms and Conditions will apply to those purchases.

Changes to Our Terms and Site

We may amend these Terms from time to time, so please check them each time you use our site to ensure you understand the terms that apply at that time. We may also update and change our site periodically to reflect changes in our services, user needs, and business priorities.

Suspending or Withdrawing Our Site

Our site is made available free of charge. We do not guarantee that it, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or part of our site for business and operational reasons.

You are responsible for ensuring that anyone accessing our site through your internet connection is aware of these Terms and that they comply with them.

Keeping Your Account Details Safe

If you are provided with a user identification code or password as part of our security procedures, you must treat this information as confidential and not disclose it to any third party. We reserve the right to disable any account details at any time if we believe you have failed to comply with these Terms. If you know or suspect that someone else knows your password, you must notify us promptly.

How You May Use Our Site’s Content

We own or are the licensee of all intellectual property rights in our site and the material published on it. These works are protected by copyright laws and treaties around the world, and all such rights are reserved.

You may print one copy and download extracts of any page from our site for your personal, non-commercial use. You must not modify the paper or digital copies of any materials you have printed or downloaded. Our status as the authors of content on our site must always be acknowledged.

You may not use any part of our site’s content for commercial purposes without obtaining a licence from us. If you breach this, your right to use our site will end immediately, and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Site Information

The content on our site is for general information only. It is not intended to amount to advice on which you should rely. While we make reasonable efforts to keep the information on our site up to date, we make no representations or guarantees that the content is accurate, complete, or current.

External Links and User Content

Our site may contain links to other websites and resources provided by third parties. These links are for your information only and should not be interpreted as an endorsement by us. We have no control over the content of those sites.

Any user-generated content on our site, such as blog posts or reviews, has not been verified or approved by us. The views expressed by other users do not represent our own views or values. If you wish to complain about any content uploaded by other users, please contact us.

Our Responsibility for Loss or Damage

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud.

If you are a consumer, please note that we provide our site for domestic and private use only. We are not liable for any loss of profit, business, or business opportunity. If defective digital content we have supplied damages a device belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Acceptable Use

You may only use our site for lawful purposes. You must not use our site in any way that is unlawful or fraudulent, or that breaches any applicable local, national, or international law. You also agree not to interfere with, damage, or disrupt our site or any related equipment, network, or software.

Interactive Services

We may, from time to time, provide interactive services on our site, such as blogs. We are not obligated to monitor or moderate these services, and we expressly exclude liability for any loss or damage arising from their use.

Uploading Content and Content Standards

Whenever you upload content to our site, such as a blog post, you must comply with the following standards. Your contributions must be accurate, genuinely held, and must not:

Contain material that is defamatory, obscene, or offensive.
Promote discrimination or illegal acts.
Infringe on any copyright or trademark of another person.
Be made in breach of any legal duty you owe a third party.

You warrant that any contribution you make complies with these standards and will be responsible for any loss or damage we suffer as a result of a breach.

Any content you upload will be considered non-confidential, and you grant us a limited licence to use, store, and copy that content. We have the right to remove any posting you make that, in our opinion, does not comply with these standards.

Viruses and Security

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your IT to access our site and should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses or other malicious material, nor should you attempt to gain unauthorised access to our site or its server. If you do so, you will be committing a criminal offence, and we will report any such breach to the relevant law enforcement authorities.

Linking to Our Site

You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation. You must not suggest any form of association or endorsement where none exists. We reserve the right to withdraw linking permission without notice.

Suspension and Termination

We will determine, at our discretion, whether a breach of these Terms has occurred. If it has, we may take action, including:

The immediate, temporary, or permanent withdrawal of your right to use our site.
The immediate, temporary, or permanent removal of any content you have uploaded.
Legal proceedings against you for reimbursement of costs.
Disclosure of information to law enforcement authorities.

Governing Law

These Terms, their subject matter, and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes, although if you are a resident outside England and Wales, you may also bring proceedings in the territory in which you reside.

Rebecca williams

2 April 2026

I booked a consultation with Debbie after feeling totally lost within the process, for the first time my concerns felt validated and truly listened to. Debbie helped me to make sense of my worries and channel them in to an effective and concise plan of action to take forward.

Laura Stylianou

12 March 2026

Debbie’s extensive experience in primary education, SEND provision and processes, and supporting children with their learning, skills, and confidence is clear from the outset. She has a wonderfully patient and caring approach, which quickly helped my son feel at ease. Her knowledge and guidance have been incredibly reassuring. She has also provided clear signposting, which has made navigating the often complicated SEND processes much easier to manage. I would highly recommend Debbie to anybody.

louise widdicombe

2 March 2026

Debbie is a fantastic tutor with a great deal of patience and experience. She creates a supportive environment that really helps children feel confident and comfortable while learning.

Caroline Bush

Debbie is always warm, friendly and approachable. Extremely professional, but provides a calm and nurturing space for her pupils in a cosy and comforting environment. Highly recommended! 😊

Paula Ogden

23 November 2025

Every thought is given to Deb’s pupil’s. Caring, knowledgeable, professional and empathetic to each individual’s needs. Deb’s teaching showcases her training and teaching experience, in an environment children are keen to learn in.

hellen lawson

Debbie is very professional. She has a caring nature making every child feel special. Debbie tailors her tutoring to meet every child’s needs. Would highly recommend.

Sally Dempsey

5 October 2025

Having worked with Debbie for over 10 years I have found her highly competent and knowledgeable. With her kind and caring nature, she makes her pupils’ sessions fun and enjoyable. I wouldn’t hesitate in recommending her!

Bruce Rodda

19 September 2025

Debbie has a gift for seeing the bigger picture and building kids confidence so they experience success without feeling pressure. She is extremely astute and kind and we are really grateful for all the support she has given both our boys.

Nicola Sparkes

1 September 2025

My Son started with Debbie in October 2022, and he still enjoys the tutoring sessions every week. When he first started, Debbie took the time to get to know him, and what he enjoyed outside of school first which was Pokémon at the time. This really helped with getting him to engage in the maths lessons by using numbers on Pokémon cards! Debbie still takes a real interest in him ans an person and keeps up to date with what my son enjoys and uses it to support his learning. Through coronavirus and , through having some additional needs, my son missed some of the foundational parts of the curriculum and the tutoring has really helped to build that gap and reinforce missed parts of key stage one and two. Not only does my son have the tutor lessons, but Debbie has also provided advice and guidance on what support he requires at school too and has worked together with us to ensure school and the tutoring are working together to give him the best support he needs. The most positive point is that he really enjoys going every week and this has been invaluable to keep him learning. I would highly recommend!

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Terms & Conditions